Working from home has become the new 9-to-5 and even when some normality returns to the workplace, a majority of employees still want an element of flexibility with where they work. This provides a headache for business owners and IT Managers as they try to find the technology to support their teams. But the technology … Read More
As with any cloud-based service, the Securus CallSwitch Hosted Telephone System has been designed to work across any Internet connectivity from any provider. But our opinion is that the best practice is to use a dedicated connectivity circuit from the same provider as the telephones. This approach provides several key benefits over shared or 3rd … Read More
If the pandemic has taught today’s businesses anything, it’s that they need reliable and redundant communication systems to deal with the times of emergency. Poor communication could lead to lower productivity and reduced sales. Voice of Internet Protocol (VoIP) is an excellent solution to complement or even replace current communication technologies and transitioning to a … Read More
In a world dominated by digital technology, it is easy to forget that customers still want to the businesses that provide them with products and services. Unlike email, social media, and instant messaging, direct verbal communication ensures a personal touch and provides the customer with the opportunity to resolve their query quickly. As more and … Read More
VoIP (Voice over Internet Protocol) is quite simply a technology that transmits voice over an IP based network such as a company’s internal LAN (Local Area Network) or the Internet. VoIP is gaining in popularity due to a number of benefits it holds over traditional forms of communication such as ISDN and is already extensively … Read More